Support

Common questions, answered

Can't find what you need? Email support@copyconnectfx.com — we actually reply.

Is CopyConnectFX really free?

Yes. Both core products — the trade copier and Verified Results — are free, with no licence keys, no trial timers and no card required. Only the optional TV Alerts Pro plan ($5/month or $50 lifetime) is paid.

Where do my accounts need to be?

Master and slave terminals must run on the same Windows machine or VPS, because copying happens locally. That's exactly what makes it fast (<10ms) and private.

Can the website execute trades on my account?

No. The website only shows status and analytics. All trading happens inside your own MT4/MT5 terminals via the EAs — the site has no ability to place, modify or close trades.

Do you ever see my passwords?

No. Your broker passwords never leave your machine. The EAs authenticate to your dashboard with a pairing code, not your trading credentials.

Which MetaTrader versions are supported?

MT4 and MT5, in all four directions: MT4→MT4, MT4→MT5, MT5→MT4 and MT5→MT5. Hedging and netting accounts both work, and one master can feed many slaves.

Is it allowed on prop firm / funded accounts?

Local trade copying is permitted by most prop firms, and the Publisher EA is read-only. That said, every firm writes its own rules — check yours for copy-trading and consistency clauses before going live.

How does lot sizing work?

Six modes: same lot, fixed lot, lot multiplier, balance ratio, equity ratio and risk percent. Each slave sets its own mode, and you can override per symbol.

How long does setup take?

About 10 minutes. Attach the Master EA, attach the Slave EA(s), pair with your code, done. There's a video tutorial and a step-by-step written guide.

Do I need to know how to code?

No. Everything is configured through EA inputs and the web dashboard. If you can attach an EA to a chart, you can run CopyConnectFX.

How do I pay for TV Alerts Pro?

With USDT on the TRON network (TRC-20). Your plan activates automatically once the transaction confirms — usually within a couple of minutes.

Still stuck? We'll help

Email support and a human will get back to you — usually within a day.

Email support